Give the company a call. How friendly are the staff, how well do they answer your queries? Do they put you at ease or make you feel uneasy? If you leave a message how long does it take for them to get back to you? Think about how they will make the tenants of your property feel. If they are easy to talk to and prompt at calling back, tenants are more likely to apply for the property.
When doing landlord reference checks for our prospective tenants we have often had a hard time getting hold of existing landlords, understandably people aren't going to be available all the time but a good property manager will have an answer phone at least! If you are having trouble getting hold of them then how will prospective tenants organise a viewing time, how will a tenant get hold of them in an emergency?
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