How do we know what needs to be done?

There are two ways we find out about maintenance needed.  The first is when we do a property inspection.  We will write you a report which outlines the things that need doing now, and in the future. 

The second way is when tenants contact us to let us know about an issue.   In some cases we are able to talk the tenant through to a solution (e.g. they have overloaded the circuit and they just need to re-set it), and in others, a tradesperson needs to be sent.
 
Property investors have different levels of involvement, some preferring to leave it all to us to arrange trades-people, others want us to use their tried and true trades-people, while others want to do it themselves.  All of these options have benefits and drawbacks, and we explore these further in another blog.
 
No matter who performs repairs and maintenance, there are some key points to keep in mind:
 
1. Access arrangements – tenants must be contacted 24 hours before repairs and maintenance is done, unless in an emergency.
2. Repairs must be done in a timely manner, and to a standard in consideration with the age and character of the property.
3. Tenants and their belongings are to be respected – they should not need to clean up after trades-people, or have their cleaning items used for this.
4. Sites should be left secure at all times.
5. Rental Results is to be kept informed on the issues.  For example, if the issue is something that should be charged back to the tenant, or has an impact on the tenancy.
 
There are serious consequences that can arise from breaching these key points.  All of our trades-people are aware of the need to treat tenants and issues correctly, thereby minimising risks to you.