Ten tips on how to pick great tenants

Oh if we investors could choose tenants perfectly every time, how easy it would be to be an investor!

First you need to attract the right tenants to your property.  See our post on advertising for a few key pointers on this.  If you find everyone who inquires is on your 'no way, no how, not ever' list, then you either need to change the property ad, change the price (upwards is my recommendation), or change your property.  For the purpose of this post, I'm going to assume there are at least a few decent seeming sorts who are keen to take it.

There are the things that are desirable and should be sought, and things that are undesirable and should be avoided.  This list covers typical areas where people make tenant selection mistakes, in no particular order of priority.

1. Steady means to pay the rent.  I don't care if this is a trust fund or a job or running a business or a benefit.  What I do care is that it is approximately three times the amount of the weekly rent.  Any lower ratio that this and tenants are likely to get into rent arrears when unexpected expenses pop up, like needing work done on their car.  Much higher than this and you've got to wonder why they want somewhere so cheap for them.  Ask.

2. Stable household structure.  This means couples that have been together a while (rather than first time playing house), friends who have known each other for years (as opposed to 'flatmate wanted ad' friends), established families, or a single person who intends to stay that way.  Nothing means another vacancy sooner than a household relationship that implodes.

3. Longevity at their previous properties.  If they stay a long time at each place they've lived at before yours it suggests stability in all aspects of their lives.  Be cautious if that stable address was with Housing New Zealand however, as market rent and household budgeting might not have been a feature of their tenancy.  Avoid people who flit around from property to property.  This is only OK for people who are new migrants and had temporary accommodation provided by their employer before moving into a permanent place.

4. References from former landlords.  If they don't have these, really consider if you want to take them.  The exception is for first time renters who have parents willing to guarantee them, homeowners who are now renting, or new migrants.  Everyone decent will have someone who is willing to vouch for them.  Always.   If they don't, and don't have a verifiable good reason, don't take them or you'll be another name they avoid giving to other landlords.

5. The right number of people, pets, and vehicles for the property.  If your property only has one car park, and five vehicle-mad men apply to live there together, it's probably not going to work for the neighbours or your lawn.  Don't allow tenants to pack in extra people to save them money, it's not their budget that should concern you.  If they want more people than you do, don't take them, or negotiate the rent upwards accordingly as you will have a lot more wear and tear.  If you don't want pets, you don't have to take them.  If your property isn't suitably fenced for dogs, don't accept they will have them tied up, it's not good for the dog or your garden.

6. Non smokers.  Yep, sorry smokers, yet another way you are discriminated against.  Lets face it, your peers who think smoking outside is leaning out a window have let you down.  I've also had applicants who were moving because their house burnt down.  What started the fire?  A cigarette butt flicked into the garden.  Nope, we didn't choose them to be our tenants, alarm bells were ringing, and I don't just mean the fire alarm.  The exception to the non-smokers only rule is if the smoker has young children and a non-smoking spouse.  They really will smoke outside for the sake of their family, almost guaranteed.

7 People who have the whole household show up to view the property.  Parents who bring their kids, couples who both attend, and all flatmates who come to view are all much better bets than those who elect a representative to make the choice.  With parents you get to see how effective their parenting is and therefore how much damage you might be facing from rampant children (I sawa kid break three things before his oblivious mother finally got the increasingly strong hints to leave!).  For couples you don't need to worry if the partner is a gang member, or highly strung.  For flatmates, you don't need to worry about disagreements about who gets what room leading to disagreements on who cleans the loo and puts rubbish out, or worse.  Check the vibe in the household.  If they seem to hang well together, you are probably onto a good thing.

8. People who remove their shoes and don't park in the driveway when they come to see the property, and look you in the eye when they say hello.  Respect for you and your property here speaks volumes about how they will treat it going forward.  You don't actually need to hear them say 'be gentle, it's a rental' if you see them acting that way.

9. People you get a good vibe from.  Trust your gut.  Weirdo's should be apparent.  Don't accept tenants who make you think 'what the??' when you meet them.  Be careful not to discriminate unfairly though.  I once met a gentleman with a full face moko at a busy property showing.  On speaking to him I discovered he was a man of high mana in a respected position in the community, and doing great work.  I could have easily dismissed him as a gang member.  My gut said 'yes' so he got the property and was an exceptional tenant.

10. No sob stories.  You are not a charity.  Don't make someone else's problem your own.  Yep, people sometimes have bad luck, but mostly people create their own luck with how they react to what life throws at them.  Are they a survivor or a victim?  People can change their luck, but you won't be able to change it for them no matter how hard you try.  Don't give your property to someone you feel sorry for.  Talking with someone in the Tenancy Tribunal scheduling team I discovered just how often they see situations go to Tribunal where a landlord gave the property to someone they wanted to help, and it went badly.  I have to wonder how many more the Tribunal didn't see because the landlord kept their charitable blinkers firmly in place and lost out to a bad tenant who, unsurprisingly, suffered more 'bad luck'.

And a bonus tip because I'm feeling generous:  People who have a good credit score and clean tenancy history tend to stay that way.  Be careful before you take someone who doesn't.  See point 10 above as to why.

These basics work very well for me and my team.  Perhaps you think we are being too harsh?  Maybe, but we have a duty of care to look after our clients properties well.  You also have a duty of care to your family, your bank, and yourself to choose great tenants.  If you want to be a long term landlord, be careful who you trust your very expensive asset to.  If you had a Ferrari, who would you give the keys to?  I'm guessing that list would be pretty short.  Your investment property is worth about the same, so why would you risk it?  Don't worry about those you reject.  I hope in time they will get the hint they need to change how they behave to get what they want, and that will be better for landlords and tenants everywhere.

Perhaps you are wondering how to get all that information?  Yep, you could seem like a creepy landlord if you try to interrogate the information out of tenants.  Become a master of non-judgmental 'tell me more' statements.  Being a Chatty Cathy works wonders to get people opening up and telling you their life story.  Listen closely and you might just find yourself the best tenant you've ever had.  Lets hope they feel the same about you!

How to advertise properties for rent

You've all seen them, the ad reads:

 "3Br, close to shops and kindy, open fire. Avail now, suit QUIET professionals. No pets or smokers. Bond 4 weeks, plus 2 weeks rent to be paid in advance."

What exactly is in this for the tenant?  It's a good property from which they can set up a sniper position to pick off preschoolers? (Read it again, hear the command).  Tenants who shout 'Quiet!' frequently would be great?  I once saw an ad that mentioned it was close to the bottle shop.  Were they seeking alcoholics in particular?  I can only wonder why.

Obviously there is a bit of an art to writing good ad copy.  There's also an art to taking great photos, but that a topic for another post.

Put yourself in your ideal tenants shoes.  Don't know what your ideal tenant looks like, or what their footwear preference is?  If that's the case, and you are genuinely stumped, we can help with that.  We love the challenge of making your property appeal to great tenants.

Who are great tenants?  Ones who pay the rent when it is due, don't damage the property in any way, keep it clean and tidy, especially when they leave, and don't annoy the neighbours or yourself.  Sounds fairly achievable really, anyone should be able to do that.  Sadly, they don't.  There are also nuances of great, and good copy gets the really outstanding ones excited to see your property.

How do we get to them?  We sell the property to them with love.  We seduce them with the aspects of the property that will give them the life they always dreamed of.  We appeal to their imagination and their intellect.  We flatter them.  We nurture their desire to be special.  We tap into their desire.

Exactly how do we do that?  Your property is more than the bricks and mortar that makes it.  It is the location, the aspect, the way it relates to its section and the neighbours.  It is the people around it.  It is how they get to work and play.  It is what makes your property fit in, and stand out.  It is the value as opposed to cost.  We tap into that and talk about more than the number of bedrooms the house has, because all properties have something to offer the occupant.

What we don't do is turn people off.  It doesn't mean lie or obscure bad aspects, but instead find the upside.  It has a lot of stairs?   "Save gym fees, get a great workout each time you walk to your front door".  Its got a tiny outdoor space? "Easy care courtyard makes weekends all pleasure, not work mowing"... you get the idea.  It's standard 'real estate speak', and it works.

Don't punish new tenants for the crimes of old ones.  Leave out the bits that clearly show you had a bad experience ("clean and tidy tenants wanted"), instead be the landlord you want to be, the one who has a great professional relationship with your tenants.  Make it clear your ideal tenant is the one that the property best suits.  This makes tenants put their best foot forward, and they'll be oohing and ahhing at your showings to show you they love it, and you'll love them.

I notice some landlords don't seem to love their properties.  While you should never buy an investment based on emotion, you should be excited about some aspect of it, even if that is the return it brings you.  If you truly can't find something about the property that could excite you or anyone else, have someone else have a crack at it.  We have a rule in our office.  If you don't love the property, you don't write the advert for it.  How you feel about a property will show in your writing, so we make sure we manage properties we have a reason to love.  And not surprisingly, we get lots of great tenants wanting to see the properties we advertise.

Things you shouldn't say in the advert include matters of bond and rent as they can be worked out when tenants see the property.  If you are adamant on no pets, then sure, have that in there.  Likewise you can discriminate about smokers.  Any other choices you make to thin out prospective tenants needs to pass the 'Human Rights Act'.  So, you can't say 'no children', or 'married couples preferred', or 'Christians ideal' or 'no Australians'.  Trust me, I've had thousands of tenants.  Good tenants, and bad, exist in every way age shape and form, so forget your biases.  You can't even say 'professionals' because that implies blue collar workers are not going to get a look in.  What you mean is 'someone who won't go into rent arrears', and again, that doesn't need to be said as it is an expectation of every landlord.  If you really don't want children in your property (and I honestly can't understand why not, there are good ones) then only buy one bedroom places and limit the number of occupants to one person only.  You can't reasonably limit the number of occupants in a three bedroom place to just one or two, so don't try.

We love using video to promote our properties, and we use it whenever we can to really get someone 'in the moment' of being there.  Again, there is an art to doing this well, which there isn't room to go into in this post.  Video really solves the problem viewers have of 'how does this photo relate to the others?' and you'll get committed prospects turning up to see it.

Make sure you have clear contact details so people can see the property and apply.  I've seen plenty of ads where the only way to contact the landlord was via email, which could be too slow for tenants looking at many properties at once.  What's wrong with taking some calls? A very successful landlord friend of mine has it down to an art and in under a minute can give prospective tenants all the key points they need to know.  We use a cool booking system to get tenants to property showings, it works really well to reduce no-shows and saves us buckets of time.

If you want to see examples of our great ads in action, please view our Trademe listings here.  If this doesn't bring up any properties, it's because they've already been snapped up by eager and awesome tenants.  Contact us to have the same happen for you.

When is a good time to do a rent review?

I've been asked to answer this question.  It's a good one, and my glib answer is: Any time, and all the time!  Think about it when shopping for a new property, refinancing, insuring, renovating, or any other prompt.  Every time you think about your investment property, you should be asking yourself, "is the rent at market level?".   

If the answer is "no", then I hope you are getting above the average for your area, and if not, you are resolved to do something about it!

Section 24 of the Residential Tenancies Act (RTA) 1986 is your friend here, and it says rent can be increased by Landlords every 180 days (6 months, to save you counting your fingers and toes) so long as notice is given in writing 60 days (2 months) in advance, and the amount of increase is specified.  So while you can review it in your head every day, you can change the rent the tenant pays every six months, with two months notice.  So, four months after the last increase took effect, you can tell them it's increasing again in another two months time.  Yay.

There are a few conditions on doing rent increases.  For instance, if you have a fixed term tenancy, you need to specify in the tenancy agreement that you can increase the rent within the fixed term (periodic tenancies don't need special wording).  Otherwise, sorry, you need to wait until you write a new tenancy agreement towards the expiry of the current one.  The RTA helpfully provides a few choices of wording to put into your fixed term tenancy to allow you to do so in Schedule 1.  Provision A is the best for most situations, so copy it word for word into your tenancy agreements.

The rent increase must be in accordance with market rent.  You can't just decide to double the rent, at least, not unless everyone else has done the same (or it has been far too long since your last review)!  The onus of proof of what is market rent is on you, so make sure you keep a copy of the information you consulted when assessing it for at least 3 months after the new rent is due, as it could be challenged.  Look at advertisements for similar properties to yours, and look on databases such as Tenancy Services.  Make sure you are comparing apples with apples, and you are fairly comparing your property with others.  Remember, some areas have a significant difference in quality of most owner occupied properties to the quality of most rental properties.  If your property is in the former rather than the latter category, add a premium as it will be better than most rentals.  Here's where it pays to inspect your property regularly too so you can be sure it's current condition measures up to the competition.  It's no good having your tenants move out and being unable to get the same rent you asked them for from anyone else as it is too run down.

Doing maintenance at the property to keep it in good condition makes it easier to do rent reviews.  You don't need to specify that is the reason you are increasing the rent, tenants will accept that you have outgoings which need to be covered.  If they like living in a quality property, they will pay for it.

You can increase the rent with the consent of the tenant if you make substantial improvements to the property which amount to a material benefit to the tenant, or you vary the terms of the tenancy to the benefit of the tenant.  So for instance, you could agree to install more efficient heating if the tenant pays more rent per week.  Or you could take over the tenants lawn mowing duties.  You can also increase the rent for unforeseen expenses.  For example, after the Christchurch earthquakes, insurance costs all over the country increased drastically, especially for apartments.  This cost could have been passed onto tenants, even if the last increase was less than 180 days ago.  You may need to get a Tribunal order to do so, but check out Section 28, 28A & 28B of the RTA for more information on this.

Should you haggle with tenants over rent?  I never agree to lowering the asking rent when advertising a property.  You know, the prospective tenant who says  "I'll be a good long term tenant, knock $50 off!".  My response is along the lines of "If I market it at $50 pw less, I'm going to have a queue around the block of tenants to pick from who want to stay long term.  Why should I choose you over all of them?".  This usually ends the debate, and they either agree to pay the asking price, or they go and bother someone else.  Either way, it's a win for me.  Trust me, the ones who negotiate a longer lease for lower rent end up breaking their lease early, or causing you pain in other ways.  It's a law of the universe or something.  It isn't personal, it's just negotiation.

If it's a current tenant who negotiates when I'm increasing the rent, there are a few techniques that can help make everyone happy.  For example, when a tenant says "but I'm a good tenant, why are you increasing the rent by so much?".  My answer is "I took that into account when looking at your rent increase, so I kept it as low as I could.  Imagine how much more it would be if I didn't appreciate you so much".  Or for a tenant who always wants to haggle, put it up more than you were hoping to get, and let them negotiate you down.  If you want another $10 per week, ask for $20, then be willing to yield to your desired increase.  What's the worst case scenario?  You get more rent than you hoped to.  Gee, that's terrible.  Just be sure your rent is still within the realms of market rent.  You don't want to do an ugly rent rise on a painful tenant only to have them take you to Tribunal over it and win as it was way out of the ballpark.  If you really want a bad tenant to leave, give them notice to do so.

What happens if you change your mind, or made a mistake on the notice?  You can withdraw your notice, or correct it as long as it was a genuine mistake.  So, you transposed some numbers or got the date wrong, no drama, just send an amended document as soon as possible with the correct information on it, and a note stating why this notice is different.  See Section 24(4) of the RTA for more on this.

A little known rent increase technique is to always vary the rent on the same day of the year.  I don't recommend this.  Nor do I recommend specifying in advance of the formal notice of rent review the maximum or actual rent you will be seeking, for instance, don't say in your tenancy agreement "the maximum rent increase will be $30 per week at each six monthly review".  You don't know what the future holds (Christchurch taught us that), but I'm pretty sure you don't want the future to hold a bank foreclosure on your property because you couldn't increase the rent to what it should be.  It might seem a pretty decent increase now, but what if the tenant stays there for the next 20 years?  $30 per week might be peanuts then, not worth your paperwork, so never be specific.  If tenants are concerned about rent increases in their tenancy, assure them rent must be within market levels and if it isn't, they can apply to Tenancy Tribunal for an assessment.  I'm proud to tell tenants that in all my years as a landlord with thousands of tenancies, I've never needed to go there for a rent review matter.  That generally sorts out any residual concerns.

If you think you are not getting the rent you should be, ask us for an appraisal.  We've made property management stress free and essentially cost free for many investors, simply by taking great care of their properties for them and increasing the rents to what they should be, in many cases, keeping great tenants happy in the process.  It is an art form, and we are happy to share it with you.

Twenty tips for renovating while a tenant is in your property:

Some tips for renovating while a tenant is in your property:

1. Make sure your tenant wants the renovation.  If they don’t, they won’t be so happy to tolerate the mess and inconvenience of it.  You might be better to have them move out first if they are happy with the status quo, or have other needs that will make a renovation difficult for them (e.g. asthma, young children).
2. Tell your insurance company what you are planning on doing and make sure you have cover in place.
3. Get consent where needed from the Council.
4. Keep all members of your team informed – don’t forget to tell your property manager and other parties the plans.  Listen to good advice!
5. See if the renovation can be done when your tenants are away on holiday.
6. Allow plenty of time for overruns.  If you think it will take 5 weeks maximum, tell your tenant it will be 8 weeks or more.  Better to be finished early than late.
7. Have any agreements with your tenant in writing.  Include what you are going to pay for power usage and any rent adjustments during and after the renovation.  Be clear on when those rent changes will occur - it could be a date, or an event like 'the painters have finished'.
8. Have a good budget for contingencies.  You don’t want to cut back on what you promised your tenant as unforeseen things cost more than you planned.
9. Ensure all facilities are working at the end of each day if the tenant remains in residence.
10. Have good contractors who understand the importance of a good relationship with the tenants, and won’t go off to some other job before yours is done.
11. Talk to all your contractors before the job begins to find out what their preferred timelines are, and what they need done before they come on site, and who else can or can’t be there at the same time.  Get a project manager if needed.
12. Do what you can to smooth the waters between the tenant and the contractors.  Take all concerns seriously.  Offer incentives to all parties to keep things sweet, such as rent discounts while work is going on.
13. Be prepared to spend money to get the job done faster, rather than soldier on doing it yourself.  You will save you money on compensation to the tenant later.  Don’t work late into the night if the tenant is in residence, be mindful of their need for peace and privacy.
14. Make the effort to do things that stop dust and mess spreading, and clean up at the end of each day.  Use your own cleaning tools, never the tenants.
15. Keep the workplace safe at all times – think about where the building materials will go, and any rubbish being removed.  Have suitable warning signs and barriers (and better yet, don’t do this in any households where small children are present).  Keep your building and building materials secure – you don’t want someone throwing your paint around where it isn’t wanted.  Consider installing a shed on the property temporarily to store your stuff – don’t take over more of the tenants property than absolutely needed.
16. Don’t leave them cold through Winter.  If possible, do major renovations when the weather is warm and calm.  If you’ve opened something up and the weather turns cold, a previously agreeable tenant will change their mind, to your cost.
17. Keep in mind, ‘what’s in it for them?’ – you getting a better valued property doesn’t matter to your tenant.  Them getting more comfort and cheaper living costs may be more appealing, so act accordingly.
18. Have a planned stop point.  It’s tempting to let one thing lead to another, but it can wait, really.  Plan where you will stop and stick to it.  You can always start another renovation in the future.
19. Either stick to what you have agreed with your tenant, or better the deal for them, but don’t allow yourself to be blackmailed by unreasonable demands.  If things go badly and you need to defend your actions, you will be all right in the end if you can show you had an agreement, and when unforeseen things happened, you acted quickly to make things better.
20. Keep the paperwork for 7 years.  You will forget the paint colour, or the details of the agreement with the tenant, or the contractor who offered the guarantee, so hold on to the paperwork until there is no other issues that could possibly arise from the renovation.

Should we use the bond for the last few weeks rent?

We welcome questions from landlords on property management issues.  

John asked:

"A statement I often hear is that the landlord deducted the last rental payment from the bond.  Is this ok, or is the bond only to be used in the event of damage, or an order from the Tribunal?"

Yes, it is OK to deduct the last rent from the bond if the tenant agrees to it.  However, “is this best practice?”.  In my opinion, no.

Not because there is anything morally wrong with it, but simply because it puts you as the landlord at a disadvantage.  It isn’t possible to predict how a tenant will leave a property – whether it is dirty, damaged, or chattels missing.  I’ve seen the cleanest tenants just walk out without doing a final clean, with the belief that ‘it shouldn’t need cleaning, I am a very clean person’.  I’ve never seen someone so clean they move all their furniture to clean the fluff, mould, and cobwebs away from the hard to reach places on a regular basis, and this is revealed when these tenants move out.  I’ve seen tenants carefully arrange furniture to hide carpet stains – that’s a surprise to the landlord when they move out.  I’ve heard of ‘moving out’ parties result in properties being trashed on the last day.  Bummer. Or more innocently, moving furniture dings walls and smashes windows. Helpful friends of the tenants pack chattels, resulting in your drapes and/or other items going missing.  In all these cases, having the maximum bond to call upon would be really useful to resolve issues.  If the tenant has already ‘spent’ it with you on the last few weeks rent, you are looking at a much harder road to recover the funds.

I’m told Tenancy Tribunal typically has applications that are more than 6 weeks rent equivalent in value.  This tells me it is a good idea to keep the tenants to their obligations of paying rent up until their last day.  Assuming none of the application is for rent arrears, means if the landlord has 4 weeks bond to play with, that only leaves 2 weeks rent to recover, or write off, as it may be.

If you have any property management questions, pop us an email through our website, www.rentalresults.co.nz or phone us on 04 4711880.

Renovating bathroom? Tenant proof it!

When you are planning a bathroom renovation in your rental property, there is a lot to consider.  The most important is that the money you spend and work invested looks great for a long time.  Partly this will depend on the flair you apply to the style of the items you choose, and partly it will depend on the durability of the items you choose.  You can have beautiful design and durability at the same time, so think carefully about your choices.  Here is some items from things we have learned.

Walls and ceiling are usually going to be painted gib board (and aqualine gib is the correct product here).  However plaster board and paint are not the most durable.  We recommend lining walls with with hardiglaze , and seratone on the ceiling, to create wipe-able, mould- and water- resistant, durable surfaces.  It may be more expensive in the short term, but it will look great for years, not months, and won’t need painting again until you next rip out the bathroom, which we can't say for paint finishes.  Don't believe me?  Think 60’s Formica bathrooms, still going strong… so choose your pattern and colour wisely!  May I suggest white?  Use attractive joiner details so it doesn't look 'clinical' or  worse, like a morgue.   

Speaking of colours, resist the urge to go with the latest 'now' shade.  Lime green was so cool a few years ago, red has had it's day, I notice yellow is popping up more and more.  Do you really want someone thinking 'this bathroom is so retro' when you intended to modernise?  As much as it may pain you to do so, choose neutral tones, woods, and whites to have a room which is slow to date.  Trust the occupants to liven it up with their choice of towels and other personal items, and resist forcing your style onto them.

Trim and windows will need to be painted, use mould-shield paint in a high gloss finish – as this lasts longer, and really does deter mould longer.  

Floor mounted vanities are the norm.  However, we recommend wall mounted vanity units, using extra framing in the wall to support this (someone will always sit on it, or climb on it to change a light-bulb).  Wall mounted vanities will allow tenants to clean the floor easily, creates more visual room, and stops splashes rotting out the cabinetry.  Make sure wall lining is continuous behind it to increase water-tightness, and if you are painting, paint the wall before you put up the new vanity, so you can change it later without a 'tide mark' to paint over.

Bathroom fans are essential.  The fan needs to be placed close to or above the shower to reduce moisture in the bathroom.  Tenants won’t always leave it running long enough, so get it at the source.  It needs a delay timer, so it keeps working for at least 15 minutes after the light is switched off. This way most of the steam will be removed from the bathroom.

Put the fan and the lights both on one switch, so the fan is used more often.  Trust me, no one uses the fan otherwise, they are ‘saving power’.

Are you shifting the plumbing fixtures?  This cost may be avoidable with careful selection of fittings to suit existing plumbing.  Don’t rearrange the layout if it is fine as it is, it would only be unnecessary cost for little if any gain.

Floor tiling – this is pricey compared with replacing the flooring with commercial grade marmoleum – it’s the same stuff you had at the school canteen, that has lasted 50 years and counting…  If it gets scratched, it can be polished out as the colour goes all the way through.  Make sure they lay flooring before any fixtures (e.g. the loo, wall trim) are put in, to maximise waterproofing.  If you want to go with vinyl flooring, be aware it is relatively soft, so anything hard placed on it will mark it, and it will tear.  Marmoleum is significantly more durable.

If you use tiles anywhere in the bathroom, use large format tiles (to minimise grout) and grout a similar colour to the tile, preferably grey, so it ages gracefully.  Tenants won’t be scrubbing grout with a toothbrush, that is a higher standard than the 'reasonably clean and tidy' required.  Whatever you do, don't go for mosaic tiles, they will look horrible very quickly as the grouting stains.

We recommend insulating the external walls while the linings are off it it hasn't been already, this future proofs your investment, and reduces surfaces for mould to form on (as water doesn’t condense as readily on warm surfaces).  It is also a good idea to put insulation under and around the bath – tenants who like a long soak will thank you for it.  There will probably be enough in one bail to do both easily.  So about $100 in material.

Install a mirror.  Put in the biggest one you can fit to make the most of the space and light. A small bathroom really does look bigger with a big mirror in it.  Again, about $100 investment to make a big impact.  Be sure the mirror is sealed to stop the silvering coming off in a wet environment.

Towel rail – use a ladder rail – the more rungs and wider the better, and high off the floor (deters climbing - lets face it, your inner child has thought about it).  You want it to attracts towel hanging, not have them dumped on the floor or hung over doors, thereby saving the rest of the house from dampness and distortion.  Put the towel rail within easy reach of the bath/shower to prevent drips and splashes.  Heated towel rail might be a point of difference for your property, and increase heating in bathroom (therefore decreasing mould growth).

Shower screens are great to stop water splashing around the bathroom, especially for shower over bath arrangements.  Make it more effective by allowing for a curtain rail behind (bath/shower side of) the glass shower screen.  Your tenants will be warmer in the shower (and therefore hopefully cleaner as they linger there).

Do you need a new bath?  In many bathrooms with a separate bath, this is often underused, so may be in great condition.  Should you invest in a new one, or re-use the old one?  If the latter, it needs to be inspected carefully for wear, as a new bathroom around an old bath will soon look shoddy.  If new, choose the material carefully to maximise longevity of the surface condition.  We don’t recommend resurfacing old baths, it never lasts as long as they say it does, nor look nearly as good as it should.

Lighting can make a huge difference.  LED’s are a good idea.  Ensure the brand is reputable and they will last as long as they say they will.  Men, women want great light for putting on makeup, it doesn't matter what your opinion on that is, they will go where the light is right.  If you don't provide it in the bathroom, expect to clean hair dye, mascara and nail polish out of your carpet at some point in time.

Back to wall toilets are a good idea.  Make sure it has smooth surfaces with few nooks and crannies to make cleaning easier.  Will save you many expenses and frustration going forward, as everyone forgets to clean up drips around the toilet, and you as the landlord will need to do it between tenants.  A back-to-wall will make it much easier to clean this tricky spot.

Research the brands or models you intend to use to ensure they are durable, easy to clean, and look great (not ‘cheap’).  There is very little in price between great design and poor design, but the value of the finished product, your bathroom, is drastically different.  If you are going to spend this much on the bathroom (and it really does cost a lot to renovate a bathroom), make it LOOK like you’ve overcapitalised!  The money you spend should buy a lot of “wow”.  For example, be sure your slide shower is a durable one, heaps of these leak or slump in rental properties, I guess they get yanked around a fair bit.

Allow budget for hidden nasty surprises.  Often it is not until the wall linings are taken off that a leak is noticed, and it has been going a long time, and all the floor and joists are rotten.  On the upside, you found out before you put in the new bathroom...

Get building consent for anything that needs it.  While it is tempting to not get consent, it will lower the price you get when you sell the property.  If you think you will never sell, think again.  It is always an option if the worst comes to pass, so be prepared to give yourself the best price when you do by making sure all work is consented work.

Rental properties will get a lot of wear in its lifetime, rightly or wrongly, so specify surfaces that can withstand that and make your investment in a new bathroom last as long as possible.  With careful choosing of surfaces and finishes, your new bathroom may be the last bathroom renovation you do in that property because it keeps its good looks for a long time.

Happy renovating!

Rental Results has renovated many properties for clients, from very simple to practicably rebuilding.  We recommend you take great care in renovating, as a lot can go wrong.  Get great advice and stick with it.  You can contact Rental Results via our website, www.rentalresults.co.nz

Why your real estate agent should work with your property manager.

Occasionally, a client will sell a rental property.  That’s fine, we are happy to work with them and their real estate sales agent, providing tenancy information and keys directly to the agent, arranging tenancy agreements to suit the situation, helping resolve any issues.  Usually, it works fine and everyone is happy.

Occasionally though, the agent just doesn’t get it.  

Perhaps they don’t tell the tenant when they are coming to show the property and turn up unannounced.  This is a big no-no under the Residential Tenancies Act.

Perhaps they treat the tenant like they have no money, when the tenant is actually seriously considering buying.  Oops, could have had a great win-win situation here.

Or, they tell the tenant too much, like ‘there is an offer on the place and it settles next month’ and the tenant gives notice to vacate, only to have the conditional offer fall through.  The client is left with an empty property.  Few people want to rent it, because who wants to move in to a place only to move out again in 6 weeks time should an unconditional offer be received?  And yes, it does happen, houses are sold just as a tenant signs an agreement, I’ve had it happen to me!

What’s the solution?  Before you engage a real estate professional, ask them what they expect of the property manager, and what they will do to keep everyone informed.  Instruct them to communicate with the property manager about anything that may affect the tenancy (especially any offers being made), and the property manager is to instruct the tenant.  That way if an offer falls through, the tenant isn’t needlessly concerned about the security of their tenancy.

Be clear on whether the house is going to be re-rented should it become vacant during the sales process.  Your property manager wont thank you to be wasting time trying to rent a house that is also trying to be sold.  Also be clear on who is going to connect power and gas when the property is vacant, should you need it to show the property at its best.

Why lawn care is important.

Mowing the lawn and caring for the garden is a waste of time and money, right?  Wrong.  At best, a neglected lawn allows weed species to flourish.  At worst, it can damage your house.  How?  Long lawns create habitat for mice and rats, attracted by the hiding places and seeds and other food sources in the lawn, and protected from predators.  Once they are in the lawn, it is a small transition to the house, where they set to work chewing on wiring, plumbing, woodwork, soft furnishings, and food.

This can result in a lot of expensive damage to the property, as well as possible disease transmission to the occupants.  Not good.  We once saw a property so badly overgrown the rats had bitten through the wires in the fridge motor.  An easy fix to restore the fridge back to working order, but a lot of hard work to chop back the overgrowth from the house and kill all the rats (two buckets of wax bait were needed, the first was consumed practically overnight).  Sale price was significantly affected by the neglect, $60,000 drop in what the owner had paid for it.  Estimated cost of yard care to maintain property value?  Around $1,200.  No brainer, right?  

Another neglected property actually had holes the rats chewed through the walls, and muddy rat footprints marking their paths through the house.  At the property viewing, wearing muddy gumboots inside was no problem.  To clear up that yard would have taken months of hard work.  Lots of investors said ‘no’ to buying it, unsurprisingly.  A bit of regular yard care would have saved lots of expense in damage, and also increased the sale price.

Make sure your properties yards are maintained to keep up property value, and prevent expensive damage to your houses.  If tenants are not doing it, hire a contractor and build it into the rent.

Knowing clients plans sells house

We like knowing what our client’s plans are.  It helps us to help them.  One of our clients, Mr H, had a lovely property but wanted to cash up and leave town.  Another of our clients, Mr D, loves to buy character houses, and was actively looking to purchase.  

So when Mr H mentioned to us he was thinking of putting his property on the market, we instantly thought of Mr D, and gave him a call.  Yes, he was interested, so we put him in touch with Mr H, and the two of them negotiated a deal.  

We now have a very happy Mr H, who sold his property without much fuss, bother or uncertainty.  We also have a very happy Mr D, who bought a property which matches his wish-list very closely.  We are happy we have helped two lovely clients get what they want.  All because they both made sure they told us what they wanted to do.

If you want to have that added extra of property managers who want to help you reach your goals, give us a call, we are happy to help.

* Because we don’t sell real estate, we didn’t do this for a commission.  We did it because we care.

Rotting carpet wants rubber.

This is the tale of a house where the carpet was water-stained and rotting because the aluminium and glass exterior door was missing the rubber seal in between the frame and the glass panel.  This meant the glass would rattle in the wind, and rain would get into the gap and seep into the house, wetting, and eventually rotting, the carpet.  Expensive solution: replace carpet regularly.  Cheap prevention: replace the rubber seal around panes of glass.  No point in doing the first without doing the second too.

If you have trouble figuring out what is going on with your maintenance issues, get an inspection done by us.  Call for a time for Rental Results to walk through your investment property with you to point out the maintenance items you’ve missed.   This will potentially prevent you spending thousands of dollars in future repairs.

Renting to FAMILY or FRIENDS

I’ve never heard the story that goes “I rented to friends/family members and it was great.  I got market value of rent, paid on time every time, and I did regular increases during the tenancy.  My friend/family member let me know about maintenance needed, and they actually took care of a lot of the little things themselves, and I was really pleased about it.  I did inspections of the property every three months, and the place was immaculate each time I visited.  At the end of the tenancy the property was spotlessly clean, I was able to re-rent it immediately, and I authorised the refund of the entire 4 weeks bond money.  We are still close today, and I’d recommend it to anyone”.

Instead, I hear stories like the one I heard last week.  The landlord rented the property to their step-son, rent free, on the condition the step-son invested money and time in doing up the (very dated) property.  Three years later, the property was in worse condition than ever before, the landlord was about $70,000 out of pocket for rent, and took two months to clear out the rubbish and clean the house.  It is still very dated.

Sadly, that is just the latest story in a long list of tales of woe where people rent to friends or family.  If you are tempted to do someone you know ‘a favour’, get property management to be the go between.  It makes rent issues non-existent, inspections will be done regularly, and you can be sure they are kept accountable.

Call us at Rental Results if you need help with these issues.

Have a story to share?  Email Jackie with your tale.

Earthquake PROOF?

Recent repeated large earthquakes affecting Wellington were a good reminder to property investors to check their policies and to have a plan in place for upgrading their properties.

While we are fortunate to escape the devastation Christchurch suffered so far (partly due to a justifiably paranoid City Council), there was still a reasonable amount of building damage in the form of cracking in plaster, cracks in chimneys, leaking pipes around hot water cylinders, and other minor damage.

We recommend getting properties checked by a suitably qualified tradesperson should tenants report any damage as you will want to assess the seriousness of the issue correctly.  Tenants are not necessarily a reliable source of information about property damage – we’ve had a number report cracking which were there prior to their tenancy, and others who want to move out of modern buildings which were not affected because of the ‘earthquake risk’.  We wonder if they are leaving the planet too, because there are few places to go where earthquakes are not a reality.  

Under the Residential Tenancies Act, tenants and landlords may give 3 days’ notice if a property is destroyed.  Christchurch has redefined ‘destroyed’ as after the big quakes there tenants would move into a property more nervous tenants left, being grateful it was better than the place they just at.

Things to check when assessing buildings for quake damage: Cracking in concrete; in foundation, in chimneys, in pointing on roof, in any concrete walls or floors.    In plaster: cracking, usually on joints, particularly around doors and windows.  Also check ceilings.  Leaks in pipes, particularly around hot water cylinders (the cylinder moves differently from adjoining building elements due to weight and inertia), and in pipes, especially waste pipes.  Check windows for cracked glass.  Check doors and windows are able to be opened and closed easily, they haven’t become stuck in the frame.  One of our tenants reported the door frame was moving so much during the quake they couldn’t get the door open.  It’s a good time to get hot water cylinders strapped, chimneys strapped or removed, and header tanks restrained, to avoid more damage next time.  Yes, another, bigger quake can happen:  You don’t need a long memory to remember Christchurch’s experience.

If you have a qualified tradesperson assess any damage, you can give more assurance to your tenants that they property is safe and fit for habitation.  Do be quick about getting assessments done, it’s good to get any EQC claims in within a month of the event.

Rental Appraisals:

Did you know Rental Appraisals with Rental Results are free?

Brilliant for checking if you are getting the right rent currently, if you wish to refinance, you are thinking of renting out your property, or you are doing your due diligence on a property purchase.  Our rental appraisals are more than just a number.

We’ll point out marketable features of your property tenant’s desire, and also what you could do to improve the desirability of your property.  We love it when you get the ‘most bang for buck’ so we will tell you plainly what is the most cost effective changes you could make.  We’ve saved people the expense of replacing kitchens with a few helpful suggestions, and increased rental yields substantially, so we know our appraisals are worth thousands of dollars.

Book your appraisal today by emailing Jackie or phoning 04 4711880 to get enormous value for a small cost of your time.

Lease renewals for a happy new year

Each December marks the start of our busy season as we work to renew tenancies for early next year.  We end tenancies in what we term ‘peak letting season’, when there is highest demand by tenants looking for properties.  This means our clients get the best rent possible and the best tenants possible, because we think carefully about maximising return on our clients investments, and use fixed term leases to great effect.  If your property management company doesn’t use fixed term tenancies, or doesn’t end them in the peak season of January to March, you need to be talking to us about getting better rents and better tenants.  It can make thousands of dollars difference to your pocket every year.

We are proactive on getting new leases in place for properties.  Right now, we are notifying our clients (landlords) about the up-coming end date of their leases, and asking they confirm they are happy for a renewal where we recommend it.  Why do we ask?  We understand the requirements and restrictions on fixed term tenancies as well as periodic tenancies, and we know sometimes plans change.  It is important we are kept abreast of such plans so we can manage the tenancies with our client’s best interests in mind.  Does your property management company inform you of upcoming lease renewals, and checks your plans coincide with their planned actions?  If not, you know who to call.

Once clients have been informed, we send lease renewal offers to tenants we’d like to have stay on at the property (N.B. not everyone is so lucky to get an offer of renewal – why keep less-than-desirable tenants?), and they have until a certain date to return the paperwork to secure the property for another year.  If they don’t, we confirm the end of the tenancy and send them information on what they need to do in order to get their bond refunded in full.  We simultaneously advertise the property to minimise vacancy time – there is no point in waiting until the tenants have left.  This is another way we maximise our client’s rental income.

It’s a good time of year for you to have a think about your rental property for next year.  Would you like it to perform better than it has?  Call us now on 04 4711880 to book an appointment to discuss your property management needs, and experience Rental Results Property Management Excellence for yourself.

Are your gutters clear?

It’s a good idea to check.  From the ground you can tell if they need clearing if you can see grass or other vegetation growing in them.  Also, if it is raining and water is coming off the edge of the gutter in a waterfall, get them cleared out immediately.  

What’s the harm if they are not clear?   Blocked gutters can allow water to flow under the roof and get into ceiling spaces and wall cavities, rotting framing and wall linings, causing mould and mildew, and other unpleasant and expensive side effects.  Water sheeting off the side of the roof can also undermine your foundation, causing cracks, subsidence, and other issues.  Underpinning the foundation is very expensive, so avoid it by clearing gutters.  

If your roof is too tall for you to tackle, ask a plumber to do it for you.

Do you have trees and shrubs at your investment properties?

Do you have trees and shrubs at your investment properties?
Tenants may have different ideas about landscaping than you do.  To prevent a chainsaw massacre, put a clause in your tenancy agreement that tenants are NOT to trim or remove trees or shrubs.  Establishing value of plants is very difficult, prevention is better than cure.
If tenants request permission to trim trees (some will), ask they use Dazzle to mark what and where they want to cut, and email you photos for your consent and to keep a record of what was agreed.  If they are serious about doing it, they will comply.  If you never hear again, make sure you check on your next inspection that they didn't go ahead anyway.  We know a landlord who had the unfortunate experience of a tenant 'trimming' a lovely garden full of established 5-7m high trees with a chainsaw.  To waist high.  Every single one.  Surprisingly, the tenant asked permission and received it first , there was mis-communication about what a 'trim' involved.  The garden lost a decade of growth.  So use the Dazzle trick to prevent this sort of problem on your property.

They’re a good tenant, but…

If I had a dollar for every time I heard this, followed with ‘they are behind on the rent’, I’d have enough to clear some of those rent arrears.

There have been some tragic cases.  

Try this one.  The social worker:  This landlord took pity on someone who suffered a tragedy in Christchurch earthquakes and put her in his property.  She never paid rent, and after six months, the landlord finally kicked her out.  She then disputed the amount of the rent, claiming it was $100 per week less than he had signed her up.  It’s still going through the Tribunal, causing the landlord considerable emotional and financial stress.

Or this one.  The automatic payment:  The landlord checked the rent came in every week for about 8 weeks for their new tenant.  At this point they relaxed, knowing the tenant had it sorted.  Three months later, their bank rings, their mortgage is in default.  The tenants seemed to have stopped paying the moment they stopped checking.  Tears all round, and no, they never recovered the debt owed.

Or the one where the landlord can’t afford property management. I call them the Conflict Avoider: That’s because his tenant had racked up close to $50,000 over a five year period.  That’s about three years of rent.  They also hadn’t inspected during that time, because, well, they’d need to discuss the rent arrears then.  So they had no idea what state the property was in.  On the plus side, they’d spent nothing on maintenance either.  Somehow, I think this will simply cost them more due to problems being left unattended.  Yep, can’t afford property management.  More like, can’t afford not to have it.

So, if you find yourself identifying too closely with these real life landlords, get help!  Call us now on 04 4711880, we can save you from the rent arrears blues.

Saving Fees Costs Money

So, our dream clients who are thrilled to bits with the increased rent we get them have their property in an apartment block with around 20 other apartments.  One of the other owners of an apartment in the block has worked with us on a number of issues with common property areas, and he was seriously impressed with what we had done to improve the property overall and make headway where his efforts in the past had not.  He had his property managed by another company.

'Well, if you like what we do, let us do it for you', we urged.
'I'd like to,' he responded, 'but I get a better rate for property management with the other company, they are several percentage points cheaper'.
Gulp.  How do we compare then?  We had to find out.
'How much rent are you getting for your property?' we asked.
He told us, and we told him how much we were getting for a property the same as his in the same complex.  He was impressed.
'But I get a cheaper rate with the other company' he repeated.
'How much do you make from the rent after your management fees are considered?' we asked him. 

He calculated and came up with a figure.  While he was doing that, we were calculating how much our other clients with the same property got in-hand.  Guess who got more?  Our clients, who paid more in fees.

Was he convinced?  Maybe.  Did he take action?  Not yet.  Is it costing him?  Certainly.  Is his cheaper management rate better?  Heck no, you get what you pay for.  Not only was he not getting as much in hand from his property, he wasn't getting any action from his property management company on the issues that bothered him for years.  Sure, he wasn't paying as much, but he wasn't getting as much either.  He really needed to figure out if a smaller piece of a bigger pie was better than a bigger piece of a smaller pie.  In this instance, his bigger pie meant a much bigger serve for him.  But he couldn't see it, as he was hung up on the percentage fee.

If you want to know how much bigger his pie would have been, it was in the four figures range, and went up from there.  Yep, percentage matters, but not as much as what you get for that percentage.

Dream clients

I have a group of clients I consider my ideal clients.  They live out of town and don't fancy the idea of sorting out anything to do with the property themselves.  They leave all that stuff to us.  They don't ignore it, they do know what is going on with their property, they just know they have the right people looking after it.  For them, it is about the numbers.

One of these clients wanted to sell their property.  They needed to improve their cash situation.  We'd done all we could by renting the property out at a good rental, increasing it every year for the last three years, but it wasn't enough.  So, near the end of the tenants lease, they put it on the market.  Some bites, but nothing of the sort to solve their financial issue.

We checked in with them as to whether they wanted us to lease out the property for the following year.  They decided they were likely to sell to an investor, so they agreed to re-rent the property for another fixed term. 

From our point of view, it was business as usual, with the real estate agent occasionally popping in to grab the key to show a prospective buyer through.  The property has security keys, you know, the 'do not copy' kind, and getting copies needs permission.  We ask the owner, our client, if they were happy for us to give the agent a key so it is more convenient to get buyers through. 

They respond with:
'That's a good thought, but we've withdrawn it from the market today'. 

This was the last thing we expected.  When we asked why, they responded with:

 "why would we sell when you guys are doing such a neat job and have increased the rental again!!!"

  Aww, shucks.  That's why we love them, and they love us!  Financial problem solved.  Happy client.  Happy property management company.

I have another story to tell about the apartment block this property is in, so read the next blog!

When to apply to Tribunal for Rent Arrears

Here's a useful process to follow for chasing up rent arrears.  It solves the majority of rent arrears issues in the first few steps, but still gives you the security of going to Tenancy Tribunal as quickly as practical so rent arrears don't get too out of hand.

Firstly, I'm going to assume you check rents the day they are due.  If you don't, start doing that now.  Keep forgetting?  Set a reminder up on your calendar to check them.  Never assume the tenant will pay, Sods law will have it that the minute you stop checking will be the minute they stop regular payments.  Some tenants are frustrating in that they don't have an automatic payment (AP) set up, but just pay when they remember to.  Don't put up with this.  Follow the plan below to motivate them to pay the rent in full and on time.

So, you've checked the rent on the day it's due, and it isn't there.  Step one is contact the tenant.  We use email or text on the first day, because the first reminder is usually all that is needed.  Something as simple as 'I notice your rent didn't come in today.  Please make payment immediately' does the trick most of the time.  Don't add 'or tell me if there is a reason why not' - there is no reason good enough.  Maslow says shelter is right up there on the hierarchy of needs, without it, nothing much else matters.  No rent, means no shelter.  Simple. 

Step 2: check the next day if rent came in, or the tenant has told you when they will make payment. If it isn't the next day, have your B-S-ometer on.  No one who doesn't have the rent today has twice as much next week, so don't agree to that.  Instead, ask how much they are short by today, and they should pay the rest of the rent to you immediately.  Sometimes just being $10 short in the bank account stops the rent leaving the account.  So get all but $10 rent now, and they can pay you the extra $10 on top of next weeks rent.  Much more affordable, and the rest of the rent is less likely to disappear too.

If the rent hasn't come on day 2, ring them up if you haven't already spoken to them.  I suggest something like this:  "Hi, your rent didn't come in yesterday and I sent you a text about it, but I see it hasn't come in today either.  Can you get to the bank today and sort this out?  I'm going to send you a 14-day-notice-to-remedy because rent arrears are a serious issue.  If you get it paid today, I'll cancel the 14-day-notice.  Thanks".  Note at no point have we asked why the rent wasn't paid.  Asking 'why' just puts people on the spot and compels them to tell us something that might be intensely private, embarrassing, or paints them in a bad light.  Who wants to do that?  No wonder people lie about rent arrears.  Don't ask, don't make them feel bad.  Guilty people tend to bury their head in the sand, not solve the problem, and you want the problem solved.

So, immediately issue them with a 14-day-notice-to-remedy-rent-arrears, that's step 3.  The funny thing about 14-day-notices is that they are actually for a lot longer than that as you must allow service time.  If you post them, it is another 4 days you need to add on, after the day you send it.  This means the date to remedy the issue may be 19 days away, and you already have a day or two of rent arrears, and worse if day one was Friday, as the weekend will be in there too before day 2 has started.  You can get a sample of a 14-day-notice from Building and Housing Group.

So, the 14-day-notice is out there in the world, now what should you do?  Don't wait around.  We run on the principal that if the tenants have been un-contactable, and they haven't sorted out the rent arrears, we are preparing to apply for Tenancy Tribunal.  If they miss their next rent payment, apply, even though the 14 day notice has not yet expired.

"What?  But I thought I had until the letter expired before I need to pay rent?" says your tenant.  Yes, the missed rent.  The current rent is still due on time.  If they have skipped their next rent payment too, you are pushing your luck to get now two weeks rent arrears paid, especially if they are not trying to keep to their obligations. 

By applying for Tenancy Tribunal early, you shorten your exposure to rent arrears.  Lets say you apply as soon as rent arrears exceed one week.  You potentially have another 14 days to go on the notice to remedy because you issued it on day two.  Tribunal staff receive the application and process it.  This takes around 3 days.  They may schedule mediation, this takes around 2 weeks.  If you don't resolve it in mediation, it will be scheduled for a Tribunal hearing, which takes another 2 weeks or so, if you are lucky and the load is light.  If your tenant hasn't paid any rent in this time, you are now facing rent arrears of 5-6 weeks by the time you reach a hearing.

Now imagine if you hadn't applied for Tribunal at the beginning of the second week of rent arrears, but instead waited until the notice expired.  You issue the 14 day notice on day 3 of the rent arrears, and the end date is 19 days away, bringing you to 22 days arrears.  You apply to Tribunal at this point, which takes 3 days to process, making 25 days, and then you are offered mediation which happens within one week because the arrears are so great, bringing the arrears to 32 days (but could be a week more), but you don't come to an arrangement, so it is put to Tribunal two weeks later, bringing the rent arrears to a whopping 46 days.  At the New Zealand national rent average of $350pw, that is $2300 rent arrears at the time of hearing.  I'm not exaggerating, the average claim at Tribunal is for around this amount.  The adjudicator will give the tenant several days to move out, increasing this amount by the daily rent rate of $50 for every extra day they are in possession.  If they don't leave, you need to get a bailiff to get rid of them, and they require the order to have been sealed for a couple of days before acting.

No tenant I know of who has been evicted for rent arrears feels any need to leave the property clean and tidy with all their possessions and rubbish removed.  They rarely return all keys too.  So, you'll be back to Tribunal to claim for all those things, or you just sigh, and give up.

If you haven't collected the maximum allowable rent of 4 weeks, you are really considerably out of pocket.  Even with 4 weeks rent, you will have some collection to do, and that costs too.  But that is the topic for another blog.

The point of this one, act swiftly on rent arrears.  Don't let them get out of control.  Use all the tools at your disposal.